Company Info   |   Shipping Information   |   Order Policies   |   Warranties  |   Returns   |   Shopping Cart Help



* Note - Order charges will appear on your bank statement or bill as "BULLSEYE" or "POOLFELT.COM"


PLEASE CONTACT US WITH ANY QUESTIONS PRIOR TO PLACING AN ORDER

Company Information
Bullseye Darts and Billiards Supply has been a retailer of top quality darts and billiards equipment since 1995 and added an internet site in 1997. Poolfelt.com (dba The Pool Table Felt Pro's) is a division of Bullseye Darts and Billiards Supply (BDBS) and was established in 2002 to focus on sales of billiard supplies and equipment specifically on the internet. Our business offices are located in Rockford, IL (sales, marketing) and Ft Lauderdale, FL (administration). We are an authorized dealer of Championship Billiard Products, Iwan Simonis, Dart World, Viking Cues, Arachnid, GLD Products, DMI Sports, Mazzco, RC Designs, ProSun Tanning Beds. BDBS is listed with Dun and Bradstreet and we are a listed Trading Partner with CCR for government sales. Corporate inquiries may be sent to sales@bullseye1.com or sales@poolfelt.com

Customer Responsibilities
Once you receive your order it is your responsibility to inspect the items received as correct and complete. If there is a problem with any item please contact us within 5 business days of receipt of your shipment and then give us sufficient time to correct the situation. After 5 business days of receipt of your shipment your order is "accepted by purchaser" and no adjustments or corrections will be made unless a specific warranty provision applies.

Shipping Info / Shipping Damages
All shipments we send are insured. If any item arrives damaged you MUST save the shipping carton for inspection by the shipping carrier. Immediately contact the carrier that delivered the package (UPS, FedEx, USPS) to initiate a claim, then contact us for further instructions.

We offer free ground shipping in the 48 states on product orders totaling $75 or more. Most orders are shipped within 2 business days following receipt of your order (shipping time may be longer during the 3 weeks prior to Christmas). We generally ship via UPS Ground however we reserve the right to ship via FedEx or USPS. Standard Ground shipping transit times are 1-4 business days. If you need your order faster then standard Ground transit times we offer Next Day and 2nd Day shipping carrier services which are available at extra cost. We typically use UPS for expedited shipping however we will choose the carrier we feel will provide the best service for delivery of your order. Please see the special notes on expedited delivery shipments below.

We ship to the confirmed address (billing address) of the bank card you use for your order. If you specify a different shipping address the order will be shipped "signature required". If the address on your order is a PO Box we will ship via the U.S Postal System. On orders paid by check or money order we ship to any address you specify. If any item you order is out of stock or will be significantly delayed in shipping we will notify you and advise the expected ship date.

We do not provide shipment tracking data unless requested. There is no tracking available for postal shipments. If you have not received your shipment within 7 business days of placing your order please contact us asap. Saturday, Sunday and Holidays are not considered business days.

Shipment delivery confirmation is based on available tracking and delivery data. We have no control over UPS, FedEx or USPS deliveries or location of delivery (porch, side doors, etc) as this is the responsibility and discretion of the delivery personnel or driver.

SPECIAL NOTES ON EXPEDITED DELIVERY SHIPMENTS
Next Day and 2nd Day Air are extra cost services provided by shipping carriers (UPS, DHL) which allow for delivery of your shipment faster then using standard ground service. Expedited carrier delivery services and the time it takes for us to prepare your order for actual shipping are separate functions in the order process. We assign a higher priority to shipping orders that require expedited carrier delivery services and in most cases we ship these orders on the next business day after receiving your order however this is not guaranteed. Check your email order receipt for the scheduled shipping date of your order and if there is a problem please contact us asap.
Be advised that the day we release your order to a shipping carrier is considered the Shipping Date. If you select Next Day Air your order should be delivered on the next business day following the Shipping Date. If you select 2nd Day Air your order should be delivered on the 2nd business day following the Shipping Date.
Saturday, Sunday and Holidays are not considered business days. Expedited delivery services may be guaranteed by the shipping carrier, not us. If you need your order delivered by a certain day (especially Fridays), WE STRONGLY URGE YOU TO CALL US to verify your order can be shipped and delivered when you need it.

Warranties
Unless otherwise described, all merchandise we sell is new and warranted by our suppliers and manufacturers. Although we strive for 100% quality there is always a chance that something may not be exactly right with your item. Should you experience a problem with any new item kindly contact us asap and we will do our best to make it right.

Order Policies
All orders require prepayment by Visa, Mastercard, PayPal, Google Checkout, Check or Money Order, Western Union or Bank Wire Transfer. Checks must clear before merchandise is shipped. All credit cards are verified by the card CV code and AVS (address verification). If the credit card data you provide for your order does not match the address and CVV code on file with your bank your order may be delayed or declined. Shipments to other then your verified billing address are sent "signature required".

* We accept credit/debit card orders from U.S., Canada, U.S. Possession and APO/FPO addresses and other locations provided the card billing address (street address, postal/zip code) and CVV code you provide electronically matchs the data on file with the card issuing bank.

* PayPal and Google Checkout payments must list a confirmed address.

* For orders outside North America we will only accept payment by Bank Check, Money Order, Western Union or Bank Wire.

* We reserve the right to limit order quantities or cancel an entire order at our discretion.

Sales Tax / Handling Charges / Other Fees
There is no sales tax on orders delivered outside the state of Illinois. We do not charge for original order shipment handling. We will contact you if any additional fees or charges are required for your order. Customs fees, import/VAT taxes, broker fees, etc. for international shipments are the responsibility of the consignee (customer).

Return Policy
All returns or exchanges require our written authorization which will be sent to you via email. Requests to return or exchange an item must be communicated to us within 30 days of delivery of your order as verified by available shipment tracking data. A legible copy of the Return Authorization must be included with the item(s) being returned. Any item(s) being returned must be received by us within 10 days of our issuing your return authorization. Any shipping costs involved with returns are the responsibility of the customer.

Authorized returns for credit incur a restocking charge of $10. Returns without an authorization, received beyond the 10 day authorized return time window or returns due to refused delivery incur a restocking charge of 25% of the item price. Original shipping charges, if any, are non-refundable. Requests for returns or exchanges beyond 30 days of original delivery will not be accepted.

Custom and special order items are noted on your emailed receipt and are not eligible for return. Custom and special orders consist of cues, custom design and/or printed pool table felt, champrints, felt or cloth by the yard, covered rail sets and any other items we manufacture, print, custom order, assemble, make or have made for you as well as items we do not usually stock but order at your request. Cues must be unchalked, unaltered and show no sign of use to be eligible for return credit.

* Any item returned for exchange of size or color are incur a $10 handling fee and reshipping charge but no restocking charge.

Full bolts, half bolts and yardage orders of pool table felt or cloth may not be returned for any reason.

All items returned must be undamaged, unused, in the original packaging and include all parts and paperwork. Any original shipping charges are not refundable. All returns must be in the "same condition" as when we shipped it to you. If the returned item(s) were used, cut, stapled, glued, marked, marred or altered from the original shipping condition in any way rendering it unuseable or unsaleable the credit you receive may be less or declined. Additional fees may be charged if we incur any time or expense to make your returned item saleable. We will make every effort to assure your satisfaction with your purchase.

Items we list on the Clearance Page are either overstock, discontinued, display or floor models and sold as-is. Any blemished or damaged goods will have an adequate description. There are NO returns on any clearance items.

CONTACT US PRIOR TO PLACING AN ORDER WITH ANY QUESTIONS.

Online Ordering
ADD TO CART BUTTON - adds an item to your shopping cart. Some items have weight, size or color options - make sure to select the options of your choice before clicking the add to cart button. If you make a mistake simply go to View Cart to delete or adjust the item.

VIEW CART BUTTON - to view the items in your cart or to complete shopping and check out. On the first page enter your Zip code or APO code and click on Submit Choices. The next page will show all items in your shopping cart and shipping charges. On this page you can change the quantities of the items you are ordering and also select different shipping methods. From this page you can go to the check out, go back to shopping, adjust quantities or clear items from your shopping cart.
NOTE to APO customers - all APO shipments are by U.S. Priority Mail. Regardless of the shipping method you choose we will adjust for Priority Mail rates.

Security - Our shopping cart system is both secure and reliable for credit card transactions and uses 128 Bit SSL Encryption which is the industry standard. If your browser does not support 128 Bit SSL you can feel confident with our alternative encryption method on the checkout page. Your data security is our highest priority and we take every precaution to protect this information. Additionally, your personal data (name, address, phone number, email address) are not released to anyone for any reason.

Call Us To Order
Call us to place an order or ask a question.
Hours: 10AM to 8PM Central Time
Toll-Free: 888-563-2787
Northern IL & Chicagoland: 815-636-1451

Mail Your Order
Print your order form from our shopping cart checkout page and follow the instructions.

Email an Order
Just send us a note by email listing the items you want.
We will give you a total and order instructions by reply.

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